Return & Refund Policy

It is our great honor that you choose our site for your cosplay costume. Your satisfaction is the most important thing we continuously pursue. If regrettably you find our costume(es) have the following issues that could not meet your requirements, you have the rights to return the costume(es) to get a refund. As costumes from are all Custom-made according to buyer's own measurements, so it's really important for us to offer a fair and responsible return/exchange policy.

1. Exchanges & Returns Policy.

The following reasons are covered by our Return & Exchange Policy. (Within 30 days of receipt)

1, Wrong item/color.
2, Damaged or in defective quality.
3, Wrong size.
4, Missing parts.

All returns must be done within 30 days after receiving your item.
The returned items should be sent to the below address:

Name: Zhengyang Li
Phone: +86 15938869401
Zip code: 473000
Return Address: Room 1402, Unit 2, Building 17, Dongzheng Yihefu, Qiyi Street, Wolong District, Nanyang City, Henan Province, China


2. Refund Policy

If the items ordered meet wrong size or partially missing questions,we will ship a new free item for you or give you a refund.
If we send to the wrong address, we will provide a 100% refund or resend you a new free item to the correct address.
If the packages were get lost in transit after being confirmed with the shipping company.
If the package delivery delay, we will give you refund for the shipping cost.


3.Order Cancellation/Alteration

All costume ordered from need to according to own size. Before submit an order, please check it carefully. After ordering, we will email an order confirmation to you. If you make a wrong order, please email us within 24 hours after submission. And the order cancellation or alteration will only work within this time limit. Because our tailors will start customizing your costume within 24 hours after receiving your payment. We will charge a fee that is equal to 30% of the item price if you cancel order after 24 hours. After 2 working days, the order cannot be cancelled. Thank you for understanding.

For wigs, accessories and other ready shipping items, we usually send after 1 days after your purchase. If the order has already shipped, will not be responsible for any additional costs added to correct the order.


About the company

Nan Yang Huan Pin Trading Co., Ltd
Address: Room 1402, Unit 2, Building 17, Dongzheng Yihefu, Qiyi Street, Wolong District, Nanyang City, Henan Province, China, 473000
Tel: +86 15938869401
Email: [email protected]